Red Flag Rules
- Dealers Supply Company fully complies with the Fair and Accurate Credit Transactions (FACT) Act of 2003, the Federal Trade Commission (FTC), Federal Bank Regulatory Agencies, and the National Credit Union Administration (NCUA) and their regulations called THE RED FLAG RULES.
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Frequently Asked Questions
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Why are your prices so much lower than your competition?
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How long will it take to receive my order?
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Can you put a car logo on your items?
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Do you have logos in stock, or do I have to supply them?
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Can you use my company/product logo to print on one of your items?
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What type of computer artwork files do you accept?
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What different types of payment do you accept?
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Can I see and approve my artwork before it goes to print?
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Can I fax my order in to you?
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Will someone respond if I leave a voice message after hours?
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How can I check the status of my order?
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Are there “real” customer service representatives available to help me?
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Where is Dealers Supply Company located?
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What are your business hours of operation?
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Will my shipping costs be exactly as computed on the website?
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How long will it take to receive my order?
Order times vary depending on which items you have ordered. Stock items are typically shipped the same day they are ordered. Custom imprints and drop-ship items may take 2-4 weeks. |
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What type of computer artwork files do you accept?
We can accept anything from a hard copy (on paper) of your art to electronic files. Our art department works in Macintosh format with Macromedia Freehand v10 or less, Adobe Illustrator v9 or less and we have some Photoshop capabilities (v 7 or less). Always fax us a hard copy of your artwork so we can compare it against the emailed version. If you are emailing us artwork, please convert all fonts to paths/outline before submitting art. We prefer files to be sent in .eps or pdf format.(We accept .jpg files for viewing only.) |
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What different types of payment do you accept?
We accept checks* or credit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER. And, for those who meet our terms, we are happy to set up an open account for billing.
NOTE ~ *Returned checks: We charge a fee of $32.00 for checks not honored by your bank.
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How can I check the status of my order?
You can check the status of your order by calling our office at 1-800-521-3870. A customer service representative will be able to give you a full report on the status of your order.
You will receive a confirmation email containing your order number upon placing your order. Please keep this email for your records. |
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Are there “real” customer service representatives available to help me?
Yes. Despite all of today’s new technology, customer service is still a priority at Dealers Supply Company. If you are tired of being answered by a recording, call one of our experienced representatives who will answer your questions and place your order the old fashioned way – person to person! |
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What are your business hours of operation?
Our office is open from 8:30am to 5:00pm EST Monday through Friday. If you don’t reach us during office hours, please leave us a message and one of our representatives will return your call on the next business day. |
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Will my shipping costs be exactly as computed on the website?
We have tried to be very thorough and fair in computing our shipping costs. However, in some instances we may need to make adjustments. Whenever possible we will ship multiple items in the same box to save you shipping costs. In those cases where final shipping costs differ from those generated on the website, it will be reflected in your final billing. |
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